Privacy Policy
Last Modified: March 26, 2026
PayNow Privacy Policy
Introduction
This Privacy Policy will help you better understand how PayNow Services, Inc. and PayNow Ltd. (collectively "PayNow," the "Company" or "We") collect, use, disclose, transfer, store, retain, and otherwise process your personal data.
This Privacy Policy applies to:
- "Creators," who are video game server operators on the PayNow platform that list digital goods (such as in-game content or access to a game server) for sale via the PayNow-hosted storefront (together with any additional Creator applications, tools, or services, the "Services").
- "Buyers," who are individuals who purchase items through the Services, including a Creator's PayNow-hosted storefront.
- "Visitors," who are visitors to the Company's website.
For the purposes of this Privacy Policy, both Creators and Buyers are referred to as "Users."
This Privacy Policy does not apply to third-party websites or services such as those operated independently by Creators. In those cases, the Creator will be the controller of personal data that is collected by or provided to the Creator and you should contact the Creator directly with any queries.
For more information about how we use cookies and tracking technologies, please see our Cookies Policy.
The relevant controller for the processing covered by this Privacy Policy is PayNow Services, Inc, 1442 Pottstown Pike, West Chester, PA 19380-1271.
What Personal Data do we collect about you and why?
We process the following types of personal data (collectively, "Personal Data"):
Types of Personal Data | How we collect it | How we use it | Legal Basis |
|---|---|---|---|
For Users | |||
Your account information, e.g., your name, the name of your staff or other individuals associated with your business, company name, address, email address, and phone number. | This is information you provide or that we receive from publicly available and third-party sources. | To provide you with and to improve our Services (e.g., to confirm your identity, to contact you about the Services or other products and services, to invoice you, and to facilitate transactions among Users on the Services); To advertise and market products or features related to our Services to you; To prevent fraudulent use of our Services; To verify that we are dealing with you if you contact us; To process tax payments to the proper authorities | To perform our contractual obligations to you; Our legitimate interests in providing the Services and in providing an appropriate level of customer support; To comply with our legal obligations, e.g., compliance with tax or law enforcement obligations; With your consent, where required by law |
Financial Information, e.g., certain details regarding your payment card, your bank account information, PayPal account information, tax documents, and related information. | This is information you provide. | To pre-fill your payment information; To provide you with the use of our Services and other related services, including to facilitate transactions among Users on the Services; To charge for our Services; To process tax payments to the proper authorities; To carry out KYC checks | To perform our contractual obligations with you |
Transaction information, e.g., items for sale through the Services, items purchased and sold, purchase prices, and transaction times and dates. | This is information you provide. This is information we collect from your use of our Services. | To provide you with and to improve our Services (e.g., to verify your transactions and facilitate transactions among Users on the Services); To advertise and market products or features related to our Services to you | To perform our contractual obligations to you; Our legitimate interests in providing the Services and in providing an appropriate level of customer support; To comply with our legal obligations, e.g., compliance with tax or law enforcement obligations; With your consent, where required by law |
Information about your access to our Services, e.g., information about the device and browser you use, your network connection, your IP address, and details about how you browse our Services. We collect some of this information automatically by using "cookies" or other similar technologies directly from your device. For more information about how we use these technologies, see our Cookie Policy. | This is information we collect from your use of our Services. | To provide and to improve our Services and related services (e.g., identifying ways to make our Services easier to use or navigate) | To perform our contractual obligations to you; Our legitimate interest in providing our Services and in improving their performance; Our legitimate interest in protecting the safety and security of our Services and to detect and prevent fraud; With your consent, where required by law |
Information for fraud prevention, safety and protection, and compliance with legal obligations, e.g., government issued identification and device information. | This is information you provide, that we collect from your use of our Services or that we receive from publicly available and third-party sources. | To verify your identity and the relevant transactions (including where we identify suspicious transactions); To prevent fraudulent use of and otherwise secure our Services and to protect our Users | To perform our contractual obligations to you; Our legitimate interest in protecting the safety and security of our Services and to detect and prevent fraud; Comply with our legal obligations, e.g., compliance with tax or law enforcement obligations |
For Visitors | |||
Information about your access to our website, e.g., traffic data, location data, logs, and other communication data and the resources that you access and use on our website. We collect some of this information automatically by using "cookies" or other similar technologies directly from your device. For more information about how we use these technologies, see our Cookie Policy. | This is information we collect from your use of our websites. | To provide you with the use of our websites and any related services and to improve the websites | To perform our contractual obligations to you; Our legitimate interest in providing our websites and in improving their performance; Our legitimate interest in protecting the safety and security of our websites and to detect and prevent fraud; With your consent, where required by law |
Information about your device and internet connection, e.g., IP address, operating system, and browser type. | This is information we collect from your use of our websites. | To provide you with the use of our websites and any related services and to improve our websites | To perform our contractual obligations to you; Our legitimate interest in providing our websites and in improving their performance; Our legitimate interest in protecting the safety and security of our websites and to detect and prevent fraud; With your consent, where required by law |
How do we share your Personal Data?
Category of service providers with whom we share your Personal Data | Description |
|---|---|
Payment Processor | We engage with payment processors to enable Buyers to pay for items. When a Buyer provides financial information to our payment processors, they will process this Personal Data in order to enable us to complete the transaction with the Creator. |
Payout Processor | We engage with payout processors to enable us to pay our funds earned to our Creators. |
Sales Tax / VAT Processor | We engage with sales tax / VAT processors to enable us to collect and remit sales tax / VAT based on items purchased, location, and IP data of the User. |
Fraud Protection & Identity Verification | We engage with fraud protection and identity verification services to protect our platform from fraudulent activities and to verify the identity of our Users for security and regulatory purposes. |
Analytics Services | We use analytics services to analyze User and Visitor behavior and interactions with our Services and websites. This helps us understand usage, identify improvements, and optimize Users' and Visitors' experiences. We also collect information about website visits, usage patterns, and features accessed. |
Other Service Providers | We engage other service providers that provide hosting, information technology, customer support, and email and communications delivery services for the purposes listed above. |
Other Users | When a Buyer makes a purchase through a Creator's store using the Services, we share certain Personal Data between the Buyer and the Creator to facilitate the transaction, including to enable the Creator to fulfill the Buyer's order and provide customer service. This includes name, email address, billing details, in-game identification information, and transaction details. |
In certain circumstances, we may be legally required to disclose your Personal Data (for example, when we receive a valid court order). Where possible, we will endeavour to provide you information before we disclose your Personal Data in such a circumstance.
We may also disclose your Personal Data to third parties in the event that we sell, buy, transfer, merge, consolidate or re-organise any part(s) of our business or merge with, acquire or be acquired by, or form a joint venture or partner with, any other business, in which case we may disclose your Personal Data to any prospective buyer, new owner, or other third party involved in such change to our business.
How do you share your Personal Data?
By using the Services, you may choose to communicate or share certain content or Personal Data with other Users, including through any chat features that we offer. We encourage you to exercise caution when sharing Personal Data through the Services, as the information that you disclose may be collected or used by other Users.
Where do we store your Personal Data and do we transfer your Personal Data outside the European Union?
The Company is the controller of your Personal Data, and the Company is based in the United States. The Personal Data we store in relation to you will be stored in the United States and in other jurisdictions where our services providers are located.
To operate our business, we may send your Personal Data outside of your state, province, or country, including within the United States. When we send your Personal Data across borders, we take steps to protect your Personal Data, such as by implementing the European Commission's model contracts for the transfer of Personal Data to third countries (i.e., the "Standard Contractual Clauses"). For a copy of these Standard Contractual Clauses, please contact us at: privacy@paynow.gg.
How we protect your Personal Data
We take appropriate technical and organisational measures to safeguard your Personal Data that are designed to ensure a level of security appropriate to the risk and severity for the rights and freedoms of you and other Users and Visitors. Nevertheless, we cannot guarantee the absolute security of your Personal Data.
Your rights over your Personal Data
If you are based in the European Economic Area, you have certain rights over your Personal Data.
Where we are the controller of your Personal Data, you may contact us to exercise the following rights:
- request access to your Personal Data and information about our processing of your Personal Data;
- request rectification or erasure of your Personal Data held by us;
- request that we cease processing your Personal Data;
- request that we delete your Personal Data;
- request that we port your Personal Data to another service provider;
- request that we restrict our processing of your Personal Data;
- object to certain processing activities (e.g., profiling activities based on our legitimate interests, automated decision making, etc.); and
- withdraw your consent to processing where we rely upon your consent as the legal justification for the processing.
We may need to verify your identity in order for you to exercise your rights.
If you would like to exercise your rights, please submit a request by email to privacy@paynow.gg. Please note that the rights described above are not absolute and may be restricted in certain circumstances, in accordance with applicable law.
You also have the right to lodge a complaint with our lead supervisory authority, the Irish Data Protection Commission (contact information accessible here), or your local supervisory authority.
How long do we retain your Personal Data?
Users
We generally retain your Personal Data for the duration of your use of our Services or for as long as is necessary for the purpose for which the Personal Data was collected. If you terminate your use of our Services, we retain your Personal Data for 6 years before we delete it. We may also have legal obligations to retain Personal Data in certain circumstances (such as, for example, to comply with our legal/regulatory obligations or to allow us to deal with any legal claims or proceedings that may arise). If you contact us to request deletion of your Personal Data, we will begin the Personal Data deletion process after 20 days, except if we are legally required to retain specific information or we refuse your Personal Data on the basis of an exemption in the applicable legislation. If you have questions about this process, please contact us at privacy@paynow.gg.
Visitors
For Visitors using our websites, we generally keep your Personal Data for 6 years. We may also have legal obligations to retain Personal Data in certain circumstances (such as, for example, to comply with our legal/regulatory obligations or to allow us to deal with any legal claims or proceedings that may arise). Further information can be found in our Cookies Policy.
How we use "cookies" and other tracking technologies
We use cookies and similar tracking technologies on our websites and when providing our Services. For more information about how we use these technologies, including a list of other companies that place cookies on our sites, a list of cookies that we place when we power a Creator's store, and an explanation of how you can opt out of certain types of cookies, please see our Cookies Policy.
Children under the age of 16
Our Services and websites are not intended for children under 16 years of age. No one under age 16 may provide any information to or on the websites or the Services. We do not knowingly collect Personal Data from children under 16. If you are under 16, do not register for the Services, make any purchases through the Services, use any of the interactive or public comment features of our websites or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received Personal Data from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at:
1442 Pottstown Pike #421
West Chester, PA
19380-1271
privacy@paynow.gg
(302) 298-1262
Accessing and Correcting Your Personal Data
Users can review and change your Personal Data by logging into the Services and visiting your account profile page.
You may also send us an email at privacy@paynow.gg to request access to, correct, or delete any Personal Data that you have provided to us. We cannot delete your Personal Data except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
Your USA States Privacy Rights
Residents of certain states may have additional rights regarding their Personal Data. These rights include:
- Confirm whether we process your Personal Data.
- Access and delete certain Personal Data.
- Correct inaccuracies in your Personal Data, taking into account the information's nature processing purpose.
- Data portability.
- Opt-out of Personal Data processing for:
- targeted advertising;
- sales; or
- profiling in furtherance of decisions that produce legal or similarly significant effects.
- Either limit (opt-out of) or require consent to process sensitive Personal Data.
Please note that we do not process Personal Data for targeted advertising or sell Personal Data. You have the right to be free from unlawful discrimination for exercising your rights under applicable law. The exact scope of these rights may vary by state. To exercise any of these rights please email us at privacy@paynow.gg.
We will verify and respond to your request consistent with applicable law, considering the type and sensitivity of the Personal Data subject to the request. For your protection, we may need to request information to verify your identity and protect against fraudulent requests.
If an agent would like to make a request on your behalf as permitted by applicable law, the agent may use the submission methods noted above. As part of our verification process, we may request that the agent provide, as applicable, proof concerning their status as an authorized agent. In addition, we may require that you verify your identity as described above or confirm that you provided the agent permission to submit the request.
How you can reach us
If you would like to ask about, make a request relating to, or complain about how we process your Personal Data, please contact us at privacy@paynow.gg.
Changes to this Privacy Policy
We reserve the right to amend this Privacy Policy from time to time.